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Revision with unchanged content. Cooperative business processes supporting the collaboration of companies are of increasing importance as they help to reduce the complexity of co operation scenarios and optimize time and costs. Ensuring that such pro cesses reliably serve their purpose and meet the users expectations implies achieving a high execution quality of the processes. In this book we propose an architecture that provides a new approach and generic infra structure to support quality-oriented execution and optimization of co operative processes. We provide a classification of quality characteristics describing the execution quality of processes. The quality characteristics can be monitored automatically and violations can be detected. A rule-based approach handles constraint violations and other exceptional events. This complements any exception handling that is provided by process engines executing the cooperative processes and provides a generic solution for quality support. Furthermore, recommendations for the optimization of co operative processes may be derived based on the analysis of log entries. The book is targeted at scientists, researchers and practitioners in the area of business process management.
Über den Autor / die Autorin
Dipl.-Inf., studied computer science and holds a PhD in computer science from the University of Leipzig (Germany). She currently works as project lead at the SAP Research Center, St. Gallen (Switzerland), in the area of business process management.
