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Informationen zum Autor AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation Klappentext ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: Innovation Enterprise Strategy Marketing Finance Operations and Technology Organizations Leading People Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly. Zusammenfassung Covers the key areas of quality management! from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical! performance enhancing quality management process. This title features examples and lessons from some of the world's most successful businesses. Inhaltsverzeichnis Introduction to Express Exec Quality Matters What is Quality and Quality Management Have People Always Been Interested in Quality and in Measuring it? Quality Management and the E-Dimension: What's the Connection? What are the Implications of Globalization on Quality? The State of the Art of Quality Quality In Practice: Case Studies Key Concepts and Thinkers of Quality and Quality Management Quality and Quality Management Resources Ten Steps to Making it Work Frequently Asked Questions (FAQs) Index...
