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This practical text covers essential aspects of managing employees, providing relevant and interesting case studies to enable students to develop the management skills and approaches needed at all levels. The book includes a wealth of case studies across industries including public relations and nonprofits and hailing from several regions.
List of contents
Introduction
Laurie L. Levesque Case Preparation and Analysis for Students
Gina Vega and Rob Edwards Part I Creating a Positive Climate and Organizational Culture Case 1 Quiet Springs: Engaging Your Team as a New Leader
Quinn W. Cunningham, Apryl L. Roach, and Eugene J. Kutcher Case 2 Building a (New) Company Culture at Ma Reilly's Cafe
Laurie L. Levesque and George C. Kokoros Case 3 Reveal a Mistake to the Boss? Trust and Psychological Safety in a Market Research Team
Amanda S. Patel Case 4 The Outspoken Contractor: Inclusion and Conflict Across Organizational Boundaries
Gina Vega Part II Navigating Power Relationships Case 5 Employee Voice at Bitfrost: Different Perspectives of Managers and Employees to Voice Behavior
Matheus Fonseca Case 6 The Undermined Manager: Diversity, Influence Tactics, or Inexperience?
Holly Chiu Case 7 The Chairman's Jokes: Dealing with a Leader's Inappropriate Behavior
Ralf Mehnert-Meland Part III Handling Workplace Conflict Case 8 Place of Hope and the Board Meeting Disruption
Roland J. Kushner Case 9 Conflict Unveiled: Intergroup Blame Between Information Technology Teams
Ankur Nandedkar and Roger S. Brown Case 10 Bias or Poor Training? The Wine Train Incident
Monika L. Hudson and K. O. Hunter Part IV Managing Cross-Cultural Challenges Case 11 Culture Clash and the Unraveling of an Immigrant Entrepreneur's American Dream
Rifat Mahmud, Joy A. Jones, and Elizabeth A. McCrea Case 12 Trust and Communication Across Borders: Leadership Challenges at Ellume Health
George C. Kokoros and Laurie L. Levesque Case 13 When in Rome (or Manila ...): Where Business, Law, and Ethics Meet
Ralf Mehnert-Meland Part V Motivating Subordinates and Fostering Engagement Case 14 Employee Retention in a PR Firm: Generational Differences or Insufficient Incentives?
Holly Chiu and Laurie L. Levesque Case 15 Colleagues or Sloths? Collaboration and the Allocation of Credit for Contribution
Gina Vega Case 16 Sandy Shores Care Center: A Long-Term Care Staffing Crisis
Lindsey J. G. Creapeau and Kevin Hansen
About the author
Laurie L. Levesque is an associate professor of management at Suffolk University where she co-leads a community of practice around case writing and teaching. Her publications appear in
The Case Journal,
The Case Research Journal, the
International Journal of Instructional Cases,
Academy of Management Review,
Organization Science,
Journal of Management Education,
Management Teaching Review, and as the featured case in the
Case Writing Workbook, 3e. She earned a doctorate from Carnegie Mellon University.
Summary
This practical text covers essential aspects of managing employees, providing relevant and interesting case studies to enable students to develop the management skills and approaches needed at all levels. The book includes a wealth of case studies across industries including public relations and nonprofits and hailing from several regions.
