Nordstrom Way to Customer Service Excellence
A Handbook for Implementing Great Service in Your Organization

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Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963 and now has 148 outlets in 27 states, as well as 31 international boutiques and Nordstrom. com. The company maintains its old--fashioned values, and its number 1 goal remains to provide outstanding customer service.