Ulteriori informazioni
Informationen zum Autor Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley College’s Design and Usability Center and taught graduate courses in the college’s Human Factors in Information Design Master’s Degree program. He has a Ph.D. in Cognitive Psychology. Klappentext Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training. This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical - for moderating successful usability tests. The videos are available from the publisher's companion web site. Zusammenfassung Drawing on the authors' combined 40 years of usability testing experience! this title presents some of the most effective principles and practices. It offers targeted advice on how to maintain objectivity. It discusses the ethical considerations that apply in different usability testing. Inhaltsverzeichnis Chapter 1: Introduction Introduction to the problem Goals of the book and videos A brief history of usability testing practice Part I: The rules of interaction Chapter 2: Your roles as administrator The gracious host The objective observer The tradeoffs between them Chapter 3: The Golden Rules - Part 1: the Five Core Rules 1. The goals of the test and your relationship with developers determine why and when to interact 2. Respect the participants? rights 3. You have a responsibility to future users 4. The participants are the experts; you are in charge 5. Being ?real? is being professional Chapter 4: The Golden Rules - Part 2: Five Additional Rules 6. Let the participants speak 7. Your intuition can hurt and help you 8. Be unbiased 9. Don't give away information inadvertently 10. Watch yourself to keep sharp Part II: Moderating the test session Chapter 5: First contact ? Setting the tone Pre-test instructions Informed consent Chapter 6: Interacting During the Session Keeping the participant talking How much to interact Providing encouragement Dealing with stress Deciding when to give assistance How to move the participant along Chapter 7: Post-task activities What to do first Taking advantage of their knowledge Presenting ratings and questionnaires Making a good last impression Part III: Special topics Chapter 8: Interacting in a remote testing session Preparing for the session Getting the session started Interacting when you can't see the participant Chapter 9: In the Room vs. Out of the Room Advantages and disadvantages of being in the room Advantages and disadvantages of being out of the room Chapter 10: Summing Up Where do we go from here? Advice for novice administrators ...
Info autore
Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley College's Design and Usability Center and taught graduate courses in the college's Human Factors in Information Design Master's Degree program. He has a Ph.D. in Cognitive Psychology.
