Developments in the Call Centre Industry Analysis, Changes and Challenges

Informationen zum Autor Connell, Julia; Burgess, John Klappentext Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s). Zusammenfassung Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s). Inhaltsverzeichnis 1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, Anyplace

Dettagli sul prodotto

• Autori: Julia Burgess Connell, Julia (Uts Connell
• Con la collaborazione di: Julia Connell (Editore), John Burgess (Editore), Connell Julia (Editore)
• Editore: Taylor & Francis Ltd.
• Contenuto: Libro
• Forma del prodotto: Copertina rigida
• Data pubblicazione: 15.06.2006
• Categoria: Scienze sociali, diritto, economia > Economia > Tematiche generali, enciclopedie
• EAN: 9780415357029
• ISBN: 978-0-415-35702-9
• Numero di pagine: 224
• Serie: Routledge Studies in Business Organizations and Networks
• Categorie: Business & Economics / General, BUSINESS & ECONOMICS / Economics / General, BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Reference, International business, Service industries, Retail and wholesale industries, service sector innovation, global labour mobility, international call centre operations analysis