Basics of Performance Measurement

Sommario

Performance Measurement. Types of Performance Measures. A Family of Measures. Performance Measurement Hierarchies. Units of Measure. Collection and Distribution. Performance Measure Displays. Interpretation and Action. Putting It All together. Further Reading. Index.

Info autore

Jerry L. Harbour

Riassunto

The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.

Dettagli sul prodotto

• Autori: Jerry L. Harbour, Mark Graban, Jerry L. (Battelle Harbour, Jerry L. (Vector Resources Harbour, Harbour Jerry L.
• Editore: Taylor & Francis Ltd.
• Contenuto: Libro
• Forma del prodotto: Copertina rigida
• Data pubblicazione: 31.12.2017
• Categoria: Scienze sociali, diritto, economia > Economia > Management
• EAN: 9781138464179
• ISBN: 978-1-138-46417-9
• Numero di pagine: 102
• Categorie: BUSINESS & ECONOMICS / Production & Operations Management, BUSINESS & ECONOMICS / Quality Control, BUSINESS & ECONOMICS / Total Quality Management, Production & quality control management, Quality Assurance (QA) & Total Quality Management (TQM), Quality Assurance (QA) and Total Quality Management (TQM), Production and quality control management, measurement system design, management science methods, quantitative organizational analysis, advanced performance measurement strategies, operational benchmarking, organizational performance evaluation, process improvement metrics