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Informationen zum Autor Christopher McCay Klappentext Computers and technology have reached a level of invisibility in our lives that is equal to indoor plumbing and electricity. We don’t think about the mechanics of how they work, but when any of those systems breaks it is a MASSIVE disruption in our lives. All of us understand the basics of how a fuse box works or how to plunge a toilet, and with this book you will learn those equivalents in the IT world. This book will give a basic understanding of the various disciplines that exist within the IT world, some of the thought processes behind the methodologies IT professionals follow, and touch on some of the realities of living in a truly technological wonderland. Inhaltsverzeichnis Preface Introduction - IT: The Black Box The Dimensions of the Box 1 - History of IT 2 - Talking Tech What's in the Box? 3 - What Do the Organization and IT Want From Each Other?? 4 - Communicating With the Organization 5 - What Numbers to Watch? The Walls of the Box 6 - Hardware 7 - Software 8 - Networks 9 - Help Desk How do We Build the Box? 10 - Project Management & Methodologies 11 - Process Improvement 12 - Risk Management 13 - Vendor Management 14 - Security Who Holds the Box? 15 - Staffing & Teachable Moments Your Personal Box 16 - Living a Digital Life & IT Consumerization 17 - Future Watching Closing the Box Conclusion
