The Era of New Services New Services, New Infrastructure and Service Rules for the Future Society

This book presents a revolutionary approach to service innovation, combining an interdisciplinary perspective with a robust theoretical framework. Integrating design thinking and systems engineering, it offers a fresh view on evolving service industries. The book is enriched with global case studies, bridging theory and real-world application, making it an essential resource for both professionals and students. It stands out by analyzing new business models and offering both qualitative and quantitative methods for service design, making it a must-read for those seeking to excel in the dynamic service market.

About the author

Dr. Lefei Li is an Associate Professor at the Department of Industrial Engineering, Tsinghua University (China). His research focuses on artificial transportation systems, Systems Engineering, and service management problems. He is the Assistant Director of the International Council on Systems Engineering (INCOSE) and an associate editor for several international journals.

Dr. Feiyue Wang is the Director of the key laboratory of Complex Systems and Intelligence Science, Chinese Academy of Sciences (CAS), China. His current research focuses on methods and applications for parallel intelligence, social computing, and knowledge automation. He is a Fellow of INCOSE, IFAC, ASME, and AAAS.

Product details

• Authors: Lefei Li
• Publisher: Springer, Berlin
• Content: Book
• Product form: Paperback / Softback
• Publication date: 01.04.2025
• Subject: Social sciences, law, business > Business > Management
• EAN: 9789819995677
• ISBN: 978-981-9995-67-7
• Pages: 190
• Illustrations: XVII, 190 p. 70 illus., 40 illus. in color.
• Dimensions (packing): 15.5 x 1 x 23.5 cm
• Weight (packing): 362 g
• Series: Management for Professionals
• Subjects: Dienstleistungsgewerbe, Gastgewerbe, Computer-Anwendungen in den Sozial- und Verhaltenswissenschaften, Designthinking, Servicedesign, Servicemanagement, SystemsEngineering, ServiceEngineering, ServiceScience, ServiceInnovation, ParallelService