Fr. 96.00

Jim Rowan, Jim Rowan Rowan, Rowan Jim, Rowan Sharon

Call Center Continuity Planning

English · Paperback / Softback

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Description

Summary

A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican

Product details

Authors	Jim Rowan, Jim Rowan Rowan, Rowan Jim, Rowan Sharon
Publisher	Taylor & Francis Ltd.

Languages	English
Product format	Paperback / Softback
Released	26.11.2019

EAN	9780367455736
ISBN	978-0-367-45573-6
No. of pages	442
Subjects	Social sciences, law, business > Business > Management BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Business Mathematics, BUSINESS & ECONOMICS / Office Equipment & Supplies, Business mathematics & systems, Management of specific areas, Customer services, Office systems and equipment, Office systems & equipment, Business mathematics and systems

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