Hospitality and Tourism 2015 - Proceedings of Htc 2015 (Malacca, Malaysia, 2-3 November 2015)

Informationen zum Autor Salamiah A. Jamal, Salleh Mohd Radzi, Norzuwana Sumarjan, C.T. Chik, Mohd Faeez Saiful Bakhtiar, all Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, Malaysia. Zusammenfassung The book presents the “up-and-coming” paradigms and innovative practices within the hospitality and tourism industries, and will be a useful reference for academics, postgraduate students as well as professionals involved in these fields. Inhaltsverzeichnis Preface; Hospitality management: Service failure recovery in the restaurant industry: A proposed methodology using experimental-based design; Students’ satisfaction towards the counter service quality at university accommodation in UiTM, Shah Alam, Malaysia; Queuing management: Installation of distractions towards customer satisfaction; Proactiveness approach towards independent restaurant performance; Perceive quality, memorable experience and behavioral intentions: An examination of tourists in National Park; Student satisfaction towards Caffé Giunto; Value of services: The psychology of queuing satisfaction; The outcomes of minimum wage implementation in Langkawi hotels; Effects of Perceived Supervisor Support (PSS) towards employees’ intention to leave a job; Modelling Importance Performance Analysis (IPA) to improve service quality of luxury hotels; Work variables and work-family conflict: How does it affect the hotel managers in Malaysia? The influence of Entrepreneurial Orientation (EO) on restaurant business performance; Emotional labor and job performance: A case study of receptionists in Carlton Holiday Hotel and Suite, Shah Alam, Selangor; The effect of physical environment on behavioral intentions through emotions: A case of five star beach resorts in Langkawi, Malaysia; The intention of Malay restaurant operators to adopt Mamak restaurant strategies; A preliminary study of the relationship between Oneworld perceived value and passenger satisfaction; Hospitality & tourism marketing; Tourism Management; Technology & Innovation in Hospitality and Tourism; Environmental management in hospitality and tourism; Gastronomy and foodservice management; Relevant areas in hospitality and tourism. ...

Product details

• Authors: Salamiah A. Jamal, Salamiah A. (Hotel Manegement Center Studie Jamal, Salamiah A. Radzi Jamal
• Assisted by: Mohd Faeez Saiful Bakhtiar (Editor), Mohd Faeez Saiful (Faculty of Hotel and Tourism Management Bakhtiar (Editor), Bakhtiar Mohd Faeez Saiful (Editor), C.T. Chik (Editor), C.T. (Universiti Teknologi MARA Chik (Editor), Chik C.T. (Editor), Salamiah A. Jamal (Editor), Salamiah A. (Hotel Manegement Center Studies Jamal (Editor), Jamal Salamiah A. (Editor), Salleh Mohd Radzi (Editor), Salleh Mohd (Faculty of Hotel and Tourism Management Radzi (Editor), Radzi Salleh Mohd (Editor), Norzuwana Sumarjan (Editor), Norzuwana (Faculty of Hotel and Tourism Management Sumarjan (Editor), Sumarjan Norzuwana (Editor)
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 29.10.2015
• EAN: 9781138029323
• ISBN: 978-1-138-02932-3
• No. of pages: 378
• Subjects: Social sciences, law, business > Business > Individual industrial sectors, branches; Hospitality industry, BUSINESS & ECONOMICS / Industries / Service, Tourism industry, Hospitality and service industries, Hospitality, sports, leisure and tourism industries, Events management industry, Events management industries