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Revenue, profit and growth are important business goals but these are not to achieve without satisfied customers. Managing quality means paying attention to the customers needs. Managing quality means a problem-oriented approach of the business. Managing quality can be implemented by the proper use of the properly chosen tools and methods. Quality management is always renewing but the basic principles are permanent. The book gives an overview about definitions, principles and models of quality and quality management. The reader gets guidance to the application of the ISO 9001 requirements, audits, the business excellence models and the methodology of self-evaluation. This book is recommended to business economics students and also managers who are trying to find the answers for the questions of success.
About the author
PhD in Business and Organization Sciences, MSc in Economics, BSc in Environmental Engineering, QMS Lead Auditor. Associate professor at the Institute of Management Science, Faculty of Economics, University of Miskolc. Research interest is developing custom methods and management tools in order to increase efficiency as simple as possible.
