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Informationen zum Autor Lois J. Zachary is president of Leadership Development Services, LLC, a Phoenix-based consulting firm providing leadership development, coaching, education, and training for corporate and nonprofit organizations nationwide. She is a nationally recognized expert in mentoring. Her innovative mentoring approaches and expertise in coaching leaders and their organizations in designing, implementing, and evaluating learner-centered mentoring programs has made her an award-winning consultant. She is the author of the best-selling The Mentor's Guide from Jossey-Bass. Klappentext In order to succeed in today's competitive environment, corporate and nonprofit institutions must create a workplace climate that encourages employees to continue to learn and grow. From the author of the best-selling The Mentor's Guide comes the next-step mentoring resource to ensure personnel at all levels of an organization will teach and learn from each other. Written for anyone who wants to embed mentoring within their organization, Creating a Mentoring Culture is filled with step-by-step guidance, practical advice, engaging stories, and includes a wealth of reproducible forms and tools. Zusammenfassung Teaching and learning need not be limited to the academic world. On the contrary, evidence overwhelmingly shows that when employees are encouraged to learn and grow within an organization, the organization benefits. And mentoring is proven to be the most effective way of ensuring that this process takes place. Inhaltsverzeichnis Exercises xiii Exhibits and Figures xv Foreword xvii Preface xxi Acknowledgments xxvii About the Author xxix Part 1 Taking Stock: Mentoring's Foundation What Is Mentoring, Anyway? 3 Does Mentoring Add Value to the Organization? 4 How Do We Start? 5 1 Mentoring, Embedded in the Culture 7 The Importance of Embedding Mentoring in the Culture 8 An Ideal Scenario 9 Phases of a Mentoring Relationship 13 Embedding Mentoring: Reflection on Practice 14 2 Connecting Culture and Mentoring 15 Grounding the Work 15 Identifying Cultural Anchors 22 Deciding to Move Forward 28 Where Do You Want to Be? Aligning Organizational and Mentoring Goals 29 Connecting Culture and Mentoring: Reflection on Practice 29 3 Planning Implementation 31 Readiness, Opportunity, and Support: A Model for Change 32 People and the Plan 34 The Process of Implementation 41 Planning Implementation: Reflection on Practice 49 Part 2 Moving Forward: Mentoring at Work The Hallmarks of Mentoring 52 Moving Mentoring Forward 54 4 Infrastructure 57 Mentoring Infrastructure Components 58 Infrastructure: Reflection on Practice 74 5 Alignment 78 Concepts and Challenges 79 Characteristics of Alignment 80 People: Powering Mentoring 85 Process Components of Alignment 89 Alignment: Reflection on Practice 105 6 Accountability 108 The Concept of Accountability 109 Setting Goals 110 Clarifying Expectations 115 Defining Roles and Responsibilities 116 Monitoring Progress and Measuring Results 121 Gathering Feedback 129 Formulating Action Goals 133 Accountability: Reflection on Practice 133 7 Communication 137 Challenges of Communication 137 Communication Criteria 139 Benefits of Communication 140 Components of Communication 145 Communication: Reflection on Practice 157 8 Value and Visibility 162 Identifying the Value 162 Showing Support Through Visibility 164 Practices That Stimulate Value and Visibility 166 Value and Visibility: Reflection on Practice 176
