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Informationen zum Autor The Authors AMY KATES is principal partner with Downey Kates Associates, an organization design and development consulting firm located in New York City. JAY R. GALBRAITH is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Klappentext Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith's widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy. The authors address the five specific design challenges that confront most of today's organizations: · Designing around the customer · Organizing across borders · Making a matrix work · Solving the centralization-and decentralization dilemma · Organizing for innovation Zusammenfassung Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith's widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy. Inhaltsverzeichnis Decision Tools Included on the CD-ROM ix Introduction xi The Authors xv 1 Fundamentals of Organization Design 1 The Star ModelTM: A Framework for Decision Making 2 Strategy 5 Organizational Capabilities: Translating Strategy into Design Criteria 6 Structure 8 Processes 16 Rewards 21 People 22 Design Principles 23 Requisite Complexity 23 Complementary Sets of Choices 23 Coherence, Not Uniformity 24 Active Leadership 24 Reconfigurability 24 Evolve, Do Not Install 24 Start with the Lightest Coordinating Mechanism 25 Make Interfaces Clear 25 Organize Rather Than Reorganize 25 2 Designing Around the Customer 27 Customer-Centric Strategies 28 What Is Customer-Centric? 28 Strategy 29 Structure 29 Process 30 Rewards 30 People 30 The Drive Toward Customer-Centricity 31 Customer-Centric Strategies 33 Customer Profitability and Segmentation 36 Customer-Centric Organizations 38 Strategy Locator: How Customer-Centric Do You Need to Be? 38 Customer-Centric Capabilities 41 Customer-Centric Light 42 Customer-Centric Medium 49 Customer-Centric Intensive 57 3 Organizing Across Borders 69 Levels of International Strategy 71 Level 1: Export 71 Level 2: Partner 72 Level 3: Geographic 73 Level 4: Multidimensional Network 73 Level 5: Transnational 73 Design Considerations: Geographic 74 Geographic Example: Cemex 76 Structure 76 Processes 83 Rewards 87 People 87 Design Considerations: Multidimensional Network 89 Strategy 90 Structure 91 Processes 95 Rewards 100 People 101 Design Considerations: Transnational 103 Strategy 104 Structure 104 Processes 105 Rewards 107 People 107 4 Making a Matrix Work 109 What Is a Matrix? 110 Strategic Reasons to Use a Matrix 112 Challenges of a Matrix 113 Matrix Design 116 Structure 116 Processes 126 Rewards 134 People 137 5 Solving the Centralization-Decentralization Dilemma 141 Corporate Center Strategy 143 Understanding the Business Portfolio 144 Portfolio Diversity 145 Organizational Implications of t...
