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Informationen zum Autor Meryl Runion is a Certified Speaking Professional and has written several books on developing key communication skills. Her works include Perfect Phrases for Managers and Supervisors, How to Say It: Performance Reviews, and Speak Strong . She has consulted for such agencies as the FBI, the IRS, as well as companies such as IBM. She lives in Colorado. Janelle Brittain is a Certified Speaking Professional and founded the Dynamic Performance Institute, designed to assist companies increase their overall performance, internal communications skills, and interactions. In addition to her work with Dynamic Performance Institute, Brittain has written several books including How to Say It: Performance Reviews: Phrases and Strategies for Painless and Productive Performance Reviews , and Star Team Dynamics: 12 Lessons Learned from Experienced Team Builders . Klappentext A practical! user-friendly guide to the most dreaded of all business tasks. Written by two top business trainers! this guide reveals the strategies and language skills needed to make the most of performance appraisals-for both the reviewers and the reviewed. It breaks the process into five simple steps and explains what to say with hundreds of winning phrases organized by topic (and hundreds of counterproductive phrases too). Also included is advice on preparing an agenda! body language! and tone of voice-plus true success and horror stories. Zusammenfassung Written by two top business trainers! this guide reveals the strategies and language skills needed to make the most of performance appraisals - for both the reviewers and the reviewed. It breaks the process into five simple steps and explains what to say with hundreds of winning phrases organized by topic (and hundreds of counterproductive phrases too). Also included is advice on preparing an agenda! body language! and tone of voice - plus true success and horror stories. ...
