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A research was carried out in 5-star hotels in the city of Santiago, in order to know how the labor induction, orientation process for newly incorporated workers, is seen from the perspective of management and workers. The research is descriptive, using a mixed approach and convenience sampling, interviewing management and applying a questionnaire to workers. The results indicate that induction is considered important, it is done in a short period of time during the initial performance of the worker and is in charge of the human resources department and the immediate supervisor. Those who received induction obtained better work performance and belonging to the organization, in agreement with management's perspective. In two hotels, 40% of their workers said that they had not received an induction.In conclusion, induction improves productivity and aligns workers' performance with business strategies.
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Daniela Candia tem um mestrado em Gestão Hoteleira e Turística e uma licenciatura em Gestão Hoteleira e Gastronómica pela UV Chile. Recebeu uma bolsa de estudos na Victoria University of Wellington NZ para estudar Gestão do Turismo. É assessora da Câmara de Comércio e Turismo de Valparaíso, professora na Duoc UC e estudante de Engenharia Comercial na UV Chile.
