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Virtual teams are more complex than traditional work teams. Their members may often report to different managers from different functions, disciplines, or organizations, who use different criteria for performance evaluation.
Sommario
Tables, Figures, and Exhibits xiii
Acknowledgments xvii
The Authors xix
1 In the Beginning: Introduction and Framework 1
Susan G. Cohen, Cristina B. Gibson PART ONE: ESTABLISHING THE FOUNDATION: SHARED UNDERSTANDING, INTEGRATION, AND TRUST 15 Part One Introduction 17
2 Knowledge Sharing and Shared Understanding in Virtual Teams 21
Pamela J. Hinds, Suzanne P. Weisband 3 Managing the Global New Product Development Network: A Sense-Making Perspective 37
Susan Albers Mohrman, Janice A. Klein, David Finegold 4 Building Trust: Effective Multicultural Communication Processes in Virtual Teams 59
Cristina B. Gibson, Jennifer A. Manuel Part One Summary 87
PART TWO: THE RAW MATERIALS: PEOPLE AND CONTEXT 89 Part Two Introduction 91
5 Building a Winning Virtual Team: KSAs, Selection, Training, and Evaluation 95
Richard Blackburn, Stacie Furst, Benson Rosen 6 Pay Systems for Virtual Teams 121
Edward E. Lawler III 7 Meeting the Performance Challenge: Calculating Return on Investment for Virtual Teams 145
Alec R. Levenson, Susan G. Cohen Part Two Summary 175
PART THREE: CONSTRUCTING THE DESIGN: LEADERSHIP, KNOWLEDGE MANAGEMENT, AND INFORMATION SHARING 177 Part Three Introduction 179
8 Exploring Emerging Leadership in Virtual Teams 183
Kristi Lewis Tyran, Craig K. Tyran, Morgan Shepherd 9 Designing the Knowledge-Management Infrastructure for Virtual Teams: Building and Using Social Networks and Social Capital 196
Martha L. Maznevski, Nicholas A. Athanassiou 10 Overcoming Barriers to Information Sharing in Virtual Teams 214
Catherine Durnell Cramton, Kara L. Orvis Part Three Summary 231
PART FOUR: WIRING THAT CONNECTS: IMPLEMENTING INFORMATION TECHNOLOGY 233 Part Four Introduction 235
11 Context, Task, and the Evolution of Technology Use in Global Virtual Teams 239
Kenneth Riopelle, Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kimberly Harris Wagner 12 Technology Alignment and Adaptation for Virtual Teams Involved in Unstructured Knowledge Work 265
Nelson King, Ann Majchrzak 13 Team or Community of Practice: Aligning Tasks, Structures, and Technologies 292
Arjan Raven Part Four Summary 307
PART FIVE: IT'S ALL ABOUT ACTION: PROCESSES AND DEVELOPMENT 311 Part Five Introduction 313
14 Influence and Political Processes in Virtual Teams 317
Efrat Elron, Eran Vigoda 15 Conflict and Virtual Teams 335
Terri L. Griffith, Elizabeth A. Mannix, Margaret A. Neale 16 The Development of Global Virtual Teams 353
Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Kimberly Harris Wagner, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kenneth Riopelle 17 Closing the Time Gap in Virtual Teams 381
Janice A. Klein, Astrid Kleinhanns Part Five Summary 401
18 The Last Word: Conclusions and Implications 403
Cristina B. Gibson, Susan G. Cohen Name Index 423
Subject Index 429
Info autore
Cristina B. Gibson is associate research professor at the University of Southern California's Center for Effective Organizations and has also taught at the University of Wisconsin. Her research on teams has appeared in numerous journals, and she is coauthor of a recent book on multinational teams.
Susan G. Cohen is senior research scientist at the University of Southern California's Center for Effective Organizations and an organizational effectiveness consultant. She is the author of numerous journal articles and several books on the topic of teams.
