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Informationen zum Autor Jeffrey Rubin , author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates Klappentext Is your product user-friendly? Take these steps to find outWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.*Learn to recognize factors that limit usability*Decide whether testing should occur in a lab setting or at the site where the product is used*Set up a test plan to assess goals for your product's usability*Choose and train effective test moderators*Decide on the best way to collect and review data*Report the results and make recommendations*Learn user-centered design principles and practices -- the context for usability testing*Reap the benefits of templates, tables, models, case studies, and other tools of the tradeCompanion Web siteGo to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates Zusammenfassung Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Inhaltsverzeichnis Acknowledgments xi Foreword xxix Preface to the Second Edition xxxiii Part One Usability Testing: An Overview Chapter 1 What Makes Something Usable? 3 What Do We Mean by ''Usable''? 4 What Makes Something Less Usable? 6 WhatMakes Products MoreUsable? 12 What Are Techniques for Building in Usability? 16 Chapter 2 What Is Usability Testing? 21 Why Test? Goals of Testing 21 Basics of the Methodology 23 Chapter 3 When Should You Test? 27 Our Types of Tests: An Overview 27 Exploratory or Formative Study 29 Assessment or Summative Test 34 Validation or Verification Test 35 Overview of the Methodology 36 Comparison Test 37 Iterative Testing: Test Types through the Lifecycle 39 Chapter 4 Skills for Test Moderators 45 Characteristics of a Good Test Moderator 48 Getting the Most out of Your Participants 52 Troubleshooting Typical Moderating Problems 56 How to Improve Your Session-Moderating Skills 58 Part Two The Process for Conducting a Test Chapter 5 Develop the Test Plan 65 Why Create a Test Plan? 65 The Parts of a Test Plan 67 Sample Test Plan 91 Chapter 6 Set Up a Testing Environment 93 Decide on a Location and Space 94 Recommended Testing Environment: Minimalist Portable Lab 110 Gather and Check Equipment, Artifacts, and Tools 111 Identify Co-Researchers, Assistants, and Observers 112 Chapter 7 Find and Select Participants 115 Characterize Users 115 Define the Criteria for Each User Group 119 Determine the Number of Participants to Test 125 Write the Screening Questionnaire 126 Find Sources ...
Table des matières
Acknowledgments.
Foreword.
Preface to the Second Edition.
Part One Usability Testing: An Overview.
Chapter 1 What Makes Something Usable?
Chapter 2 What Is Usability Testing?
Chapter 3 When Should You Test?
Chapter 4 Skills for Test Moderators.
Part Two The Process for Conducting a Test.
Chapter 5 Develop the Test Plan.
Chapter 6 Set Up a Testing Environment.
Chapter 7 Find and Select Participants.
Chapter 8 Prepare Test Materials.
Chapter 9 Conduct the Test Sessions.
Chapter 10 Debrief the Participant and Observers.
Chapter 11 Analyze Data and Observations.
Chapter 12 Report Findings and Recommendations.
Part Three Advanced Techniques.
Chapter 13 Variations on the Basic Method.
Chapter 14 Expanding from Usability Testing to Designing the User Experience.
Afterword.
Index.
