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Emotional Intelligence (EQ) has emerged as a critical soft skill in public relations, proven essential for performance, leadership, and fostering collaborative organizational cultures.
Table des matières
Chapter 1
Introduction: Emotional Intelligence and Public Relations
Weiwu ZhangChapter 2
The Vital Role of Emotional Intelligence for Public Relations Roles, Leadership, and the Profession
Melissa D. DoddChapter 3
Emotional Intelligence and Internal Communication
Silvia Ravazzani and
Alessandra MazzeiChapter 4
Emotional Intelligence and the Power of Self-Reflection in Public Relations Leadership
Elina V. Erzikova and
Bruce K. BergerChapter 5
Listening as a "Secret Weapon:" How Emotional Intelligence and Mindfulness Drive Public Relations Outcomes
Zifei Fay Chen and
Katie R. PlaceChapter 6
Emotional Intelligence and Intercultural Public Relations
Lan Ni and
Zahra T. KhanChapter 7
An Integrated Model of Emotional Intelligence and Work-Life Balance in Public Relations
Yi Luo, Dongdong Yang, and
Hua JiangChapter 8
Integrating Emotional Intelligence with Various Theoretical Perspectives in Health Public Relations
Pratiti Diddi, Sushma Kumble, and
Sojung Claire KimChapter 9
Emotional Intelligence and Crisis Communication
Jin-Ae KangChapter 10
Human-Centered Public Relations: Harnessing Emotional Intelligence to Drive Diversity, Equity, and Inclusion
Savannah Henderson and
Luke CapizzoChapter 11
The Listening Leader: How Emotional Intelligence Enhances Workplace Relationships and Outcomes
Julie O'NeilChapter 12
Emotional Intelligence and Social Capital in Public Relations: The Entanglement of Emotion Management and Organizational Relationships
Jeannette Iannacone and
Erich J. SommerfeldtChapter 13
Emotional Intelligence and Public Relations in the Future
Weiwu Zhang
A propos de l'auteur
Weiwu Zhang, PhD, is Professor of Strategic Communication and Associate Dean in the College of Communication, Information, and Media at Ball State University. He was Research Chair of the Public Relations Division of the Association for Education in Journalism and Mass Communication (AEJMC). He also served as editor for
Communication Booknotes Quarterly, a book notes and book review journal published by the Routledge, Taylor & Francis Group. His research examines political public relations and political communication. His current scholarship centers on emotional intelligence and public relations, emotional intelligence and academic leadership in higher education. Zhang has published about 40 journal articles and book chapters on political public relations, political communication, and emotional intelligence and public relations in leading refereed journals such as the
Journal of Public Relations Research, Public Relations Review, the
International Journal of Strategic Communication, Journalism and Mass Communication Quarterly, and
Communication Research, among others.
