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Over the past 20 years, informal dispute resolution has played an increasingly important role in the way people handle their conflicts. Mediators are said to act as neutral third parties who empower disputants to negotiate their own mutually acceptable agreement. Shailor proposes a definition of empowerment in which communication is the primary social process, the ongoing symbolic interaction which not only reflects reality, but constitutes it. Using this definition, he analyzes the process of empowerment by examining the verbal and nonverbal interactions in three mediation cases, identifying the patterns of communication through which empowerment does or does not occur. Shailor concludes that mediators need to develop a more sophisticated understanding of their interactions with disputants, including an understanding of the ways that mediators can become enmeshed in the disputants' ongoing struggles.
Table des matières
Acknowledgments
Introduction: Three Faces of EmpowermentBrief History of Dispute Mediation in the United States
Empowerment and Neutrality: Problematic Virtues in Mediation Practice
Conclusion
Empowerment: a Communication PerspectiveTheoretical Perspective: The Language Game of Mediation
Method
Conclusion
Case Study: Peter and AnneIntroduction
Description and Interpretation of Participant Meanings
Explanation: Logics of Interaction
Critique: An Assessment of Empowerment
Case Study: Roy and JaneIntroduction
Description and Interpretation of Participant Meanings
Explanation: Logics of Interaction
Critique: An Assessment of Empowerment
Case Study: May and AllyIntroduction
Description and Interaction of Interpretation of Participant Meanings
Explanation: Logics of Interaction
Critique: An Assessment of Empowerment
Conclusion: A Critique of Empowerment in Dispute MediationNeutrality and Empowerment
Expressive and Utilitarian Individuals
Empowerment and the Mediation Model of Conflict Management
Implications
Appendix A: CMM Interpretation of a Mediation Manual
Appendix B: Excerpts from Mediation Techniques (1984)
Bibliography
A propos de l'auteur
JONATHAN G. SHAILOR is Assistant Professor of Communication at Ithaca College. Dr. Shailor was first trained as a mediator in 1985, and is a volunteer mediator at the Community Dispute Resolution Center in Ithaca.
