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This book presents an advanced exploration of the Theory of the Marketing Firm (TMF), offering a multidisciplinary analysis of how firms engage consumers through marketing-oriented strategies. It builds on earlier theoretical foundations, incorporating empirical studies across sectors like e-commerce, aviation, retail, and cosmetics. Volume I features nine conceptual and empirical chapters, each applying TMF to illustrate marketing firms' strategic responses to consumer behavior. Topics include co-creation, social media strategy, online review analysis, and firm performance metrics. The chapters examine bilateral contingencies, customer orientation, and reinforcement patterns using behavioural economics. Designed for both researchers and practitioners, this volume provides a rigorous yet accessible resource for understanding how marketing firms function in consumer-driven environments. It appeals to scholars in marketing, behavioral economics, and management, as well as professionals seeking to understand how customer interactions shape firm behavior and performance. The book deepens the interdisciplinary dialogue around marketing theory, strategy, and empirical application.
Table des matières
1. Introduction to case histories of the marketing firm.- 2. The theory of the marketing firm in the light of the imperatives of consumer- oriented management.- 3. The marketing firm and pay- per- outcome business models in the equipment manufacturing industry.- 4. The Theory of the Marketing Firm and Regulatory Affairs: Evaluating Consumer Relationship Practices of Service Providers.- 5. The retailing Firm s Multi- lateral Contingency.- 6. The Marketing Firm and Co- Innovation: The Case of the Banking Industry.- 7. Technology- Enabled Healthy Food Labels: A Hypothetical Case Study of the Interaction Between Firms and Consumers.- 8. The Marketing Firm and the Consumerate: Identifying Motivating Functions Using Neurophysiology.
A propos de l'auteur
Valdimar Sigurdsson
is a Professor at Reykjavik University and Director of the Centre for Research in Marketing and Consumer Psychology (RU-CRMC). His research focuses on consumer behaviour analysis, retailing, digital marketing, and tourism. He has published extensively in high-ranking academic journals, contributed book chapters, and served on editorial boards. Beyond academia, Sigurdsson has delivered numerous invited presentations and executive training sessions. He has also consulted and collaborated with Nordic firms across industries such as retail, aviation, fishing, tourism, IT, advertising, media scheduling, digital marketing, banking, insurance, and telecommunications.
Gordon R. Foxall
is Distinguished Research Professor at Cardiff Business School, Cardiff University, where he leads research in Consumer Behaviour Analysis and the Marketing Firm. He is also a Visiting Professor in Economic Psychology at Reykjavik University. He holds PhDs in industrial economics and business (University of Birmingham) and psychology (University of Strathclyde), along with a higher doctorate (DSocSc) from the University of Birmingham. He has authored over 250 refereed papers and around 35 books. His latest book, "The Theory of the Marketing Firm" (2021, Palgrave Macmillan), serves as the foundation for this current work. Foxall is a Fellow of the British Psychological Society (FBPsS), the British Academy of Management (FBAM), and the Academy of Social Science (FAcSS).
Résumé
This book presents an advanced exploration of the Theory of the Marketing Firm (TMF), offering a multidisciplinary analysis of how firms engage consumers through marketing-oriented strategies. It builds on earlier theoretical foundations, incorporating empirical studies across sectors like e-commerce, aviation, retail, and cosmetics.
Volume I features nine conceptual and empirical chapters, each applying TMF to illustrate marketing firms' strategic responses to consumer behavior. Topics include co-creation, social media strategy, online review analysis, and firm performance metrics. The chapters examine bilateral contingencies, customer orientation, and reinforcement patterns using behavioural economics.
Designed for both researchers and practitioners, this volume provides a rigorous yet accessible resource for understanding how marketing firms function in consumer-driven environments. It appeals to scholars in marketing, behavioral economics, and management, as well as professionals seeking to understand how customer interactions shape firm behavior and performance. The book deepens the interdisciplinary dialogue around marketing theory, strategy, and empirical application.
