Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Détails du produit

• Collaboration: Spring Han (Editeur), Sprin Han (Editeur), Chieko Minami (Editeur), Takeshi Takenaka (Editeur)
• Edition: Springer, Berlin
• Contenu: Livre
• Forme du produit: Livre de poche
• Date de parution: 01.04.2020
• Catégorie: Sciences naturelles, médecine, it, technique > Informatique, ordinateurs > Informatique
• EAN: 9789811531170
• ISBN: 978-981-1531-17-0
• Nombre de pages: 309
• Illustrations: XI, 309 p. 119 illus., 80 illus. in color.
• Dimensions (emballage): 15,7 x 1,8 x 23,5 cm
• Poids (emballage): 484 g
• Thème: Communications in Computer and Information Science > 1189; Communications in Computer and > 1189
• Catégories: Betriebswirtschaft und Management, Internetrecherche, Suchmaschinen, Software Engineering, Interfacedesign, Benutzerfreundlichkeit (Usability), Ingenieurswesen, Maschinenbau allgemein, Computernetzwerke und maschinelle Kommunikation, Informationsrückgewinnung, Information Retrieval, Softwareengineering; ArtificialIntelligence; informationtechnology; signalprocessing; telecommunicationnetworks; computersystems; networkprotocols; telecommunicationsystems; ComputerNetworks