Library Service Design A Lita Guide to Holistic Assessment, Insight, and Improvement

Informationen zum Autor Joe Marquez is currently the Web Services Librarian at Reed College in Portland, OR. He has presented and written on topics related to website usability and marketing of the library. His current research involves service design in the library environment. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University. Klappentext Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Détails du produit

• Auteurs: Joe Marquez, Annie Downey, Joe/ Downey Marquez, Joe J. Downey Marquez, Joe J. Marquez, Marquez Joe J., Downey Annie
• Edition: Rowman and Littlefield
• Contenu: Livre
• Forme du produit: Livre de poche
• Date de parution: 30.06.2016
• Catégorie: Sciences sociales, droit, économie > Médias, communication > Librairies, bibliothèques
• EAN: 9781442263840
• ISBN: 978-1-4422-6384-0
• Nombre de pages: 156
• Thème: LITA Guides
• Catégories: Library & information services, Archiving, preservation & digitisation, Library and information services, Archiving, preservation and digitization, Library Administration;Library Technology, Library Technology, library administration