The Four Conversations - Daily Communication That Gets Results

Zusatztext “Conversation is the simplest! oldest! and most effective way for people to communicate. Yet too many people find conversations intimidating. Here are well-tested conversational practices that offer real support for leaders to discover the extraordinary benefits of communicating well.” —Margaret J. Wheatley! author of Leadership and the New Science and Turning to One Another “A seminal work that shows leaders how to move from unproductive chatter to conversations that make things happen.” —Dave Logan! Professor at Marshall School of Business! University of Southern California! cofounder and senior partner of CultureSync! and author of Tribal Leadership and The Three Laws of Performance “ The Four Conversations takes the old ideas of workplace communication to an entirely new level of effectiveness and ease." --Jack Stack! President and CEO! SRC Holdings Corporation! and author of The Great Game of Business Informationen zum Autor Jeffrey Ford is associate professor of management in the Fisher College of Business at the Ohio State University in Columbus. Laurie Ford is a consultant to managers and executives in business, government agencies, and associations on organization redesign and change implementation. Klappentext raditional approaches to communication have emphasized such things as media, medium, and frequency of communication, as if leaders are engaged in campaigns of some type (which, at times, they are). What has been ignored, therefore, is the impact of day-to-day conversations on individual and organization performance and how those conversations can be altered and managed to bring about higher levels of performance. The Four Conversations identifies, explains, and illustrates the four day-to-day organizational conversations people at work must use on a daily basis to be successful. These four conversations, either singularly or in combination, comprise every single interaction people have at work.Initiative ConversationsConversations for UnderstandingPerformance ConversationsConversations for Closure Failing to use these four conversations appropriately, accurately, and completely, can turn temporary barriers to success into chronic ones. In The Four Conversations , people will learn how to use each conversation appropriately, accurately, and completely to avoid the pitfalls that become barriers to success at work.Four Conversations in a Successful Workplace Realizing your goals will take more than passion, vision, and commitment: it will take talking to other people. To be successful, your talking must accomplish more than simply following the rules of well-mannered communication skills. Getting more of what you want and less of what you don’t want—in work and in life—depends on how well you use four types of conversations. Initiative Conversations: When you talk in a way that proposes something new or different, such as introducing a new goal, proposing an idea, or launching a change in strategy or structure, you are having an Initiative Conversation. Example: You are a manager who announces a new customer service policy. Your announcement can be done in a way that attracts people toward working with you to implement the new policy, or it can be so vague or bossy that everyone goes back to doing their own work, leaving you to wonder how you will do it all yourself. Understanding Conversations: When you want people to understand the meaning of your ideas, and relate them to their current jobs or their personal ideas about the future so that they will consider working with you, you are having an Understanding Conversation. 2 Example: You explain the purpose of your new customer service policy and your plan for its implementation, and encourage people to make suggestions and...

Product details

• Authors: FORD, Jeffery Ford, Jeffrey Ford, Jeffrey D. Ford, Laurie Ford
• Publisher: Berrett Koehler Publishers
• Languages: English
• Product format: Paperback / Softback
• Released: 02.08.2009
• EAN: 9781576759202
• ISBN: 978-1-57675-920-2
• No. of pages: 256
• Dimensions: 140 mm x 215 mm x 15 mm
• Subject: Social sciences, law, business > Business