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Zusatztext '...while I would debate some comments and conclusions! overall the book is thought provoking and insightful - definitely worth reading.' The Aerospace Professional! February 2011 Informationen zum Autor Nawal K. Taneja has more than 30 years of experience in the airline industry. As a practitioner, he has worked for and advised major airlines and airline-related businesses worldwide in the areas of strategic and tactical planning. In academia, he has served as Professor and Chairman of the Aerospace Engineering and Aviation Department at the Ohio State University, and an Associate Professor in the Flight Transportation Laboratory of the Department of Aeronautics and Astronautics of the Massachusetts Institute of Technology. On the government side, he has advised civil aviation authorities in public policy areas such as airline liberalization, air transportation bilateral and multilateral agreements, and the management and operations of government-owned airlines. Klappentext Nawal Taneja is a career analyst of the global airline industry with wide-ranging experience in the aviation industry, academia, and public policy. To help airline executives become informed of new competitive games, the author analyzes numerous business sectors such as auto, hospitality, retail, technology, and entertainment. For example, relevant lessons can be learned from the strategic mistakes made by the US automakers. Likewise, emergent and compelling insights can be gained in superior customer experience from Ritz Carlton and Zappos, and in value-creating innovation from Cirque du Soleil and Zipcar. The book also features a multitiude of forewords from airlines and related businesses to provide readers with multiple perspectives on the changing landscape in the global airline industry. Zusammenfassung To help airline executives become informed of various competitive games, this title analyzes many business sectors such as auto, hospitality, retail, technology, and entertainment. It features a multitude of forewords from airlines and related businesses to provide readers with multiple perspectives on the landscape in the global airline industry. Inhaltsverzeichnis Contents: Preface; Forewords; Outlining the chaos, evolving strategies and the new normal; Learning from other struggles: the auto industry; Learning from other successes: the customer experience industry; Innovating around airline realities; Firing on all cylinders to stay ahead; Viewing the changing world map; Flying with tailwinds against headwinds; index....
