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Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Richard Leifer, Christopher M. McDermott, Gina Colarelli O’Connor, Lois S. Peters, Mark Rice and Robert W. Veryzer are all faculty members in the Lally School of Management and Technology, Rensselaer Polytechnic Institute. Klappentext Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook , you'll discover how to propel your organization to new levels of competitive success--one tool at a time. Zusammenfassung Provides the tools for implementing Lean Six Sigma - what they are! how they work! and which to use. This book presents the tools and concepts needed to understand! implement! and leverage Lean Six Sigma. It provides analyses of nearly 100 tools and methodologies - from DMAIC and Pull Systems to Control Charts and Pareto Charts. Inhaltsverzeichnis Chapter 1: Using DMAIC to Improve Speed, Quality, and Cost Define Measure Analyze Improve Control Kaizen DMAIC Project selection Chapter 2: Working With Ideas Brainstorming Affinity diagrams Multivoting Chapter 3: Value Stream Mapping and Process Flow Tools Process mapping Process observation SIPOC Process mapping steps Transportation and spaghetti (workflow) diagrams Swim-lane (deployment) flowcharts Value stream maps (basic) Flowchart and value stream symbols Value-add (VA) vs. non-value-add (NVA) analysis Time value maps Value-add chart (task time or takt time chart) Chapter 4: Voice of the Customer (VOC) Customer segmentation Sources of customer data Collecting VOC: Interviews Collecting VOC: Point-of-use observation Collecting VOC: Focus groups Collecting VOC: Surveys Kano analysis Developing critical-to-quality requirements Chapter 5: Data Collection Types of data Input vs. output data Data collection planning Measurement selection matrix Stratification factors Operational definitions Cautions on using existing data Making a checksheet Basic checksheets Frequency plot checksheet Traveler checksheet Location checksheet Sampling basics Factors in sample selection Stable process (and population) sampling Formulas for determining minimum sample size (population or stable process) Measurement System Analysis (MSA) and Gage R&R Overview Gage R&R: Collecting the data Interpreting Gage R&R Results MSA: Evaluating bias MSA: Evaluating stability MSA: Evaluating discrimination MSA for attribute/di...
