Social Media Audits - Achieving Deep Impact Without Sacrificing the Bottom Line

Informationen zum Autor Urs E. Gattiker is Chief Technology Officer at My.ComMetrics.com! a web-based benchmarking software for corporate blogs. Urs draws on a wealth of experience as an analyst! managing and executing social media projects for clients! helping them enhance their online presence using data. Klappentext Social Media Audits gives people dealing with social business in their working life a guide to social media marketing! measurement! and how to evaluate and improve the use of social media in an organizational context. Zusammenfassung Social Media Audits gives people dealing with social business in their working life a guide to social media marketing! measurement! and how to evaluate and improve the use of social media in an organizational context. Inhaltsverzeichnis Part 1 Setting the stage: Setting the stage; Community love: Observing! connecting and helping customers; Part 2 Decide in haste! repent at leisure: Think strategic; Cost and benefits: Killing the useless metrics; Finding the best social monitoring approach: Another fairy tale; Part 3 Focusing on impact: Preparing the process; Managing continuous improvement; Controlling and evaluating the process; Conclusion: Think outside the box; Appendices.

List of contents

• List of figures and tables
  • Figures
  • Tables
• About the author
• Preface
• Introduction
  • I.1 Business context matters
  • I.2 Where are we going?
• Part 1: Setting the stage, or what it's all about
  • Introduction
    • Setting the stage
  • 1. Looking under the hood
    • Abstract:
    • 1.1 Social media: A workable definition
    • 1.2 Why context matters
    • 1.3 Strengths, weaknesses, opportunities and threats (SWOT)
    • 1.4 Your social media purpose
    • 1.5 Where we stand
    • 1.6 Conclusion
    • References
    • Appendix 1a Ropes to skip
    • 7 Managing risks - every word comes with its own metadata.
    • 8 Do not treat social media marketing as a separate activity.
    • 9 Do not think LinkedIn, Xing, Viadeo, et al. are sales tools.
  • 2. Who is driving?
    • Abstract:
    • 2.1 Social capital
    • 2.2 Social sharing
    • 2.3 Brand and reputation
    • 2.4 Do we blast or engage?
    • 2.5 Why social media can fail us
    • 2.6 Taking inventory: Skill-sets matter
    • 2.7 Conclusion
    • References
    • Appendix 2a Avoiding the epic fail: Manage your social media engagement
  • 3. Plan your trip
    • Abstract:
    • 3.1 Target audience
    • 3.2 Improving the customer experience
    • 3.3 Walk the walk
    • 3.4 What kinds of interaction help clients most?
    • 3.5 Shortened URLs have no shelf life
    • 3.6 The importance of positioning in the purchase cycle
    • Conclusion
    • References
    • Appendix 3a Starting off on the right foot
• Part 2: Driving with better benchmarks: The data game
  • Introduction
  • 4. Start your engine
    • Abstract:
    • 4.1 Customers can work magic on your staff
    • 4.2 Strategy
    • 4.3 What is a workable social media strategy?
    • 4.4 If necessary, shift strategy
    • 4.5 Where are we now?
    • 4.6 E-marketing - paid versus earned media
    • 4.7 Customers are not always the end-users
    • 4.8 Know the conversation - and own it
    • 4.9 The strategy: Saving the client time and/or money
    • 4.10 Decide which platforms to use
    • 4.11 Set a budget and give your team the right tools
    • 4.12 Failure to listen
    • 4.13 Conclusion
    • References
    • Appendix 4a Client focus: Seven fallacies
  • 5. Drive: Move beyond impressions
    • Abstract:
    • 5.1 What is the purpose of data collection?
    • 5.2 Using a framework: Business analytics
    • 5.3 Statistics and type of analysis
    • 5.4 Variables needed for measurement
    • 5.5 Finding metrics that suit our data crunching needs
    • 5.6 Is a picture worth a thousand words?
    • 5.7 Conclusion
    • References
    • Appendix 5a Measurement: When less is more
  • 6. Quick tune-up
    • Abstract:
    • 6.1 Manage and monitor the process cycle
    • 6.2 Monitor process quality
    • 6.3 Assess resource adequacy
    • 6.4 The magic of good service
    • 6.5 Assess and review performance
    • 6.6 Improving processes and performance
    • 6.7 Do the numbers really add up?
    • 6.8 Conclusion
    • References
    • Appendix 6a Preparing for the Dakar Rally: The monitoring and analytics journey
• Part 3: With traction and insight, everything is obvious
  • Introduction
  • 7. Case Study - Bakery
    • Abstract:
    • 7.1 Purpose of social media use
    • 7.2 Define your target audience
    • 7.3 Sometimes, rules are meant to be broken
    • 7.4 Accelerating the learning curve
    • 7.5 Strategy and key drivers
    • 7.6 Assess and review: You cannot beat free
    • 7.7 Actionable metrics
    • 7.8 Quality management and imp

Product details

• Authors: Urs Gattiker, Urs E Gattiker, Urs E (MyComMetrics Gattiker, Urs E. Gattiker
• Publisher: ELSEVIER SCIENCE BV
• Languages: English
• Product format: Paperback / Softback
• Released: 31.01.2014
• EAN: 9781843347453
• ISBN: 978-1-84334-745-3
• No. of pages: 310
• Series: Chandos Publishing Social Media Series; Chandos Publishing Social Medi; Chandos Publishing Social Media Series
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > IT; Social sciences, law, business > Business > Advertising, marketing