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Informationen zum Autor Sandy Schuman has been helping organizations work more effectively to solve complex problems and make critical decisions for more than thirty years. He is a group facilitator, collaborative process advocate, and storyteller. He helps groups create shared meaning, make critical choices, and build collaborative relationships. He facilitates problem-solving and decision-making processes for a wide variety of public management and policy issues and provides training in group facilitation, decision making, systems thinking, conflict management systems, and organizational communication. He is the editor of the International Association of Facilitators handbook series: The IAF Handbook of Group Facilitation, Creating a Culture of Collaboration, and Working with Difficult Groups. Klappentext Praise for The Handbook for Working with Difficult Groups"Beginning with a conceptual framework useful to understand effective group functioning, The Handbook for Working with Difficult Groups continues with twenty chapters, each describing a common challenge a facilitator can face, examining the research available to understand the difficulty, and then offering pragmatic interventions a facilitator can use to deal with this challenge. A must-read for any group facilitator."-David Straus, founder, Interaction Associates"If you're looking for ways to make your team more productive, you'll find golden nuggets written just for your situation in The Handbook for Working With Difficult Groups. A compendium of research and sage advice, this book offers experienced insights into how to transform seemingly dysfunctional groups and avoid obstacles before you hit them. Should be in the library of any leader or facilitator!"-Tammy Adams, CPF, president, Chaosity LLC"This fine book contains a rich diversity of case studies, approaches and wise counsel from leading practitioners working with groups. It will help you to understand and facilitate effectively in even the most difficult situations."-Dale Hunter, author, The Art of Facilitation: The Essentials for LeadingGreat Meetings and Creating Group Synergy"Whether you are a facilitator, leader, or member of a group, you will gain surprising insights into why a group is difficult, and more importantly, how to recognize the cause of the difficulty and how to develop an effective response to move the group forward."-Gary Rush, CPF, president, MGR Consulting; chair, International Association of Facilitators (IAF) Zusammenfassung There are many books on working with difficult individuals. Here is the first edited collection on how to work with difficult groups. Inhaltsverzeichnis Preface xi Sandor Schuman About the Contributors xv Introduction Working with Difficult Groups: A Conceptual Framework xxix Make sense out of what makes working with groups difficult. Sandor Schuman and John Rohrbaugh One Keeping Difficult Situations from Becoming Difficult Groups 1 Dissenters need support, or the group risks going off track. Marvin Weisbord and Sandra Janoff Two Building an External Focus: Avoiding the Difficulties on an In-grown Team 17 The critical importance of an external perspective. Deborah Ancona and David F. Caldwell Three The Downside of Communication: Complaining Cycles in Group Discussions 33 Help teams get out of the ''complaining loop'' and turn to solution-oriented interaction instead. Nale Lehmann-Willenbrock and Simone Kauffeld Four Facilitating Multicultural Groups 55 Customize structures and processes to match groups' cultural preferences. Donna Rae Scheffert and Mary Laeger-Hagemeister Five Interpersonally Hostile Work Groups: Precipitating Factors and Solutions 77 A group perspective on workplace harassment and bullying is es...
