Global Call Center Employees in India - Work and Life between Globalization and Tradition

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Inhaltsverzeichnis

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

Über den Autor / die Autorin

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.   

Zusammenfassung

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Produktdetails

• Autoren: Mayank Kumar Golpelwar
• Verlag: Springer, Berlin
• Sprache: Englisch
• Produktform: Taschenbuch
• Erschienen: 01.01.2015
• EAN: 9783658118662
• ISBN: 978-3-658-11866-2
• Seiten: 214
• Abmessung: 148 mm x 12 mm x 211 mm
• Gewicht: 324 g
• Illustration: XX, 214 p. 6 illus.
• Serien: Internationale Wirtschaftspartner; Springer Gabler; Internationale Wirtschaftspartner
• Themen: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Betriebswirtschaft; C, Human Resource Management, Business and Management, Business Process Management, Business & management, International business, IT in Business, Personnel Management, Management science, Management information systems, Business mathematics & systems, Industrial Management, International business enterprises