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Informationen zum Autor DIANA McLAIN SMITH is the chief executive partner of New Profit Inc., a national venture philanthropy firm. Formerly she was a partner at The Monitor Group, a global management consultancy, serving as chair of Human Dynamics and Change in Organizations at Monitor University where she taught, consulted, and conducted research. She is also a founding partner of Action Design, which specializes in professional and organizational learning. Klappentext Since time immemorial, relationships have determined the fate of leaders. But today they are more critical to success than ever. No longer can leaders count on slow markets or sloppy competition to make up for the inefficiencies that poor relationships create. Leaders must make decisions and take action quickly and well with people who have little in common-perhaps not even a time zone. This new world puts relationships at the center of what leaders must understand and master in order to succeed. The Elephant in the Room offers a compelling and systematic look at how relationships determine the success of leaders and their enterprises. Written by business-relationship expert Diana McLain Smith, The Elephant in the Room draws on the author's clinical research and a wealth of in-depth observational studies to explain how relationships at the top of organizations work, develop naturally over time, and with effort, can be transformed. By revealing the hidden patterns underlying relationships, Smith shows how some relationships systematically drive growth, learning, and innovation, while others just as systematically stifle it. Then, by outlining a time-tested method for assessing and strengthening relationships, Smith shows how to build relationships strong enough to accelerate and sustain growth, even under the most intense pressures. Armed with these powerful tools, leaders will be able to discuss, strengthen, and even transform their most important relationships. No longer powerless to confront the elephant in the room, they will be able to harness relationships to drive growth, learning, and change. Zusammenfassung A systematic look at how relationships determine the success of leaders and their enterprises, along with tools to help strengthen and change them Since time immemorial, relationships have determined the fate of leaders. But today they are more critical to success than ever. Inhaltsverzeichnis Foreword ix Peter Senge Part 1 Understanding Relationships 1 1 Present and Unaccounted For 3 2 The Life and Death of a Relationship 17 3 It's a Matter of Perspective 47 Part 2 Strengthening Relationships 67 4 Using the Heat of the Moment 69 5 Mapping Relationships 89 6 Focusing Investments, Managing Costs 119 Part 3 Transforming Relationships 131 7 Navigating Change Over Time 133 8 Disrupting Patterns 143 9 Reframing Each Other 173 10 Revising What You Know 197 Appendix A: A Guide to Behavioral Repertoires 231 Appendix B: The Ladder of Reflection 243 Notes 255 Bibliography 277 Additional Reading 287 Acknowledgments 291 The Author 295 Index 297 ...
Inhaltsverzeichnis
FOREWORD ix
Peter Senge
PART 1 Understanding Relationships 1
1 Present and Unaccounted For 3
2 The Life and Death of a Relationship 17
3 It's a Matter of Perspective 47
PART 2 Strengthening Relationships 67
4 Using the Heat of the Moment 69
5 Mapping Relationships 89
6 Focusing Investments, Managing Costs 119
PART 3 Transforming Relationships 131
7 Navigating Change Over Time 133
8 Disrupting Patterns 143
9 Reframing Each Other 173
10 Revising What You Know 197
APPENDIX A: A Guide to Behavioral Repertoires 231
APPENDIX B: The Ladder of Reflection 243
NOTES 255
BIBLIOGRAPHY 277
ADDITIONAL READING 287
ACKNOWLEDGMENTS 291
THE AUTHOR 295
INDEX 297
