Positive Coach Approach - Call Center Coaching for High Performance

Klappentext The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticismThe Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Dettagli sul prodotto

• Autori: Sally Cordova, Judy McKee
• Editore: Author House
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 02.02.2007
• EAN: 9781425978389
• ISBN: 978-1-4259-7838-9
• Pagine: 160
• Categoria: Guide e manuali > Libri sul benessere, vita quotidiana > Condotta di vita, auto-realizzazione