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The World of Customer Service (Book)

Pattie Gibson (Author), Gibson-Odgers (Author), Pattie Gibson-Odgers (Author)

Teach your students exemplary customer service practices used by professionals in all types of organizations and demonstrate how these skills are critical to reaching company goals, dealing with problems and complaints, and satisfying customers.

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World of Customer Service Pkg (Book)

Pattie Gibson-Odgers (Author)

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Student Activity Workbook-Office Skills (Book)

Charles Francis Barrett (Author), Pattie Gibson-Odgers (Author), Grady Kimbrell (Author)

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Office Skills (Book)

Charles Barrett (Author), Pattie Gibson-Odgers (Author), Grady Kimbrell (Author)

Office Skills provides up-to-date, real-life, and valuable information for the office of tomorrow with an emphasis on practical applications, everyday skills and the knowledge needed to be successful. The text presents an overview of technological skills and examines [...]

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Studyguide for the World of Customer Service by Odgers, ISBN 9780538726689 (Book)

Cram101 Textbook Reviews (Author), Pattie Gibson-Odgers (Author)

Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and practice-tests for your [...]

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Administrative Office Management, Short Course (Book)

Pattie Gibson-Odgers (Author)

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while [...]

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Administrative Office Management: Instructor's Resource CD (Audio book)

Pattie Gibson-Odgers (Author)

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